We are excited to share the next step in our journey as an Experian company. Since joining forces, our goal has been to combine KYC360’s agility with Experian’s global scale to better serve you.
As we further integrate our operations, you will begin to see a shift in how we communicate. Over the coming months, several of our core service and support functions will transition to the experian.com domain.
While our branding is evolving, our commitment to you remains steadfast: our top priority is providing you with a highly reliable, world-class service. By further integrating with Experian, we are dedicated to strengthening our platform and ensuring you receive the consistent expertise and support your business requires.
What do I need to do?
To ensure you continue to receive critical updates and support replies without interruption, simply add @experian.com to your safe senders list and keep an eye out for correspondence from our new addresses. Please continue to use the existing kyc360.com email addresses until we switch over.
When is this happening?
The change is scheduled for mid-June. Until then, please continue to use our kyc360.com email addresses. You will get an email to confirm once the change has taken place.
What is changing?
- Emails from KYC360 employees: You will start receiving emails from KYC360 employees from their new experian.com email addresses. Any emails you send to existing kyc360.com email will be automatically forwarded.
- Team emails: Teams such as finance, account management and renewals will begin using new experian.com email addresses. Please look out for messages from these updated addresses as the transition takes place.
-
Contracts and proposals: You will receive these from your KYC360 contact, from their new experian.com email address.
-
Secure file transfer: If you need to send or receive sensitive data to us, we will now set up a secure file transfer area. Further instructions will be sent to you by our Customer Success team when required.
-
Support: You can continue to use the chat within the knowledge base and the support portal to raise a support ticket. From June you will start to see replies coming from kyc360support@experian.com, so please ensure you add this email to your list of safe senders.
-
Document collaboration: We will be using Teams for live document collaboration with our implementations team. A member of the team will reach out to you to get this set up as required.
Remember, our kyc360 addresses will still be used until the switch over. After this date any emails sent to kyc360.com will be automatically forwarded to the relevant teams, so don’t worry if you still have the old address in your address book, the team will still pick it up.
What is not changing?
-
Accessing your solution: Our platform is remaining on our kyc360.com site and therefore there is no change to your access or the related APIs. All notifications from the platform will also continue to be sent from noreply@kyc360.com.
-
Our website: You can still access our website using the link kyc360.com.
-
Invitations to webinars and events: These will still come from hello@kyc360.com. If you do not currently receive these but would like to, please sign up using this link and choose “Occasional marketing emails”.
-
Product releases and updates: This will continue to be sent from hello@kyc360.com. If you do not currently receive these but you would like to, please contact your account manager or email accountmanagement@kyc360.com.
-
Weekly AML Round up: This will continue to be sent from hello@kyc360.com. If you currently do not receive these but would like to, please sign up using this link and choose “KYC360 weekly digest”
-
Training: You can still access the KYC360 Academy using our existing kyc360.com link. Any notifications you receive from this system will continue to be sent from training@kyc360.com.
If you have any questions at all, please reach out to your account manager.
We look forward to taking the next step in this exciting journey with you.