An in-depth analysis of CDD onboarding effort, cost and the operational case for automation across key regulated sectors.
For many firms, CDD in onboarding is still a manual, time-intensive process. Analysts work across disconnected systems, chasing documents, resolving screening alerts, and building risk rationales from scratch for every new relationship. As regulatory expectations continue to raise the bar on risk-based controls and clear auditability, the cost of that model is rising.
Working with Nexus AML, our analysis of 15 medium-to-large organisations across the UK and Europe found that manual onboarding takes an average of 395 minutes per client relationship, at an average cost of £339 per case. Corporate clients cost considerably more, with Private and Commercial Banks spending up to £654 per corporate onboarding. Automation models indicate a potential 70% reduction in manual handling time.
Understand the true scale of CDD onboarding effort and how automation can transform compliance productivity.
In this report, we examine:
- Manual onboarding time and cost across Private and Commercial Banking, Insurance/Reinsurance, and TCSPs
- Why corporate client complexity drives workload more than industry type
- How automation technology cuts handling time and increases onboarding capacity without scaling headcount
- How the evolving regulatory landscape and emerging risks could raise the cost of manual onboarding further
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