KYC360 Publishes Insights from 2025 KYC Remediation Survey

Published on Feb 28, 2025

KYC360 is proud to release its latest industry report, "The Future of KYC Remediation: Top Priorities and Challenges in 2025." This survey of 116 compliance professionals confirms that KYC remediation remains a complex, resource-intensive process, with firms struggling to manage outdated customer records and fragmented systems amid growing regulatory scrutiny. 

With rising enforcement actions and regulatory expectations tightening, firms are tasked with large-scale remediation projects to ensure that customer records meet stringent regulatory requirements.  

Key Findings from Remediation Survey:  

  • Manual processes dominate remediation efforts, leading to inefficiencies and compliance risks. 
  • Over 40% of respondents expect remediation costs to rise in 2025.  
  • One-third of firms are actively planning remediation projects in the next 12 months. 
  • Data quality issues are a primary driver of remediation projects, with firms struggling to maintain accurate, up-to-date customer records. 
  • Regulatory mandates and audits are a key trigger for large-scale remediation efforts. 
“KYC remediation has long been seen as a resource drain, but 2025 presents an opportunity for firms to rethink their approach. Through the right technology and processes, organisations can manage customer remediation efforts in a scalable manner. Improved data quality and increased efficiency enable firms to fully meet regulatory expectations and enhance operational resilience.”
Stephen Platt, Founder & CEO at KYC360

Challenges and Considerations for 2025  

Survey respondents overwhelmingly reported that remediation costs are increasing, driven by inefficient manual processes and growing compliance demands. Without automated KYC refreshes, organisations contend with large-scale, resource-intensive remediation projects. The survey also highlights that many firms see effective customer outreach as a major challenge. Manual rekeying of data is also seen as a major roadblock, adding further strain to compliance and risk teams. 

Download the report to discover the key compliance challenges facing organisations and the essential checklist for managing successful remediation projects in 2025 and beyond. 

 

 

 

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