Summary

In the complex and high-stakes world of financial services, effective risk management is critical to organisational stability, regulatory compliance, and long-term success. While technological and procedural safeguards play a vital role, human factors often represent the most significant and unpredictable risk element. This course explores the importance of understanding and addressing human behaviour in financial risk management, especially from a leadership perspective.

Human factors encompass a range of cognitive, emotional, and social behaviours that influence decision-making, judgement, and actions.

The course examines these human-related risks that impact decision-making, and how leadership shapes risk behaviour using human risk management tools. In addition, a number of real-life case studies are examined and evaluated, together with lessons to be learned and applied going forward.

This course is one of several courses within the Professional Certificate in Risk Management. If you wish to achieve this award, you must complete this course along with all other mandatory courses in the associated learning plan.

Audience

Designed for C-Suite executives in financial services, including CEOs, Chief Risk Officers (CROs), Chief Compliance Officers (CCOs) and Board members including NEDs. Also aspiring executives and senior managers.

Course Objectives

• Understand the role of human factors in risk management and decision-making

• Recognise behavioural biases and psychological influences that contribute to risk

• Consider how corporate culture and leadership influence human risk behaviours

• Develop strategies to mitigate human-driven risks in financial institutions

• Analyse real-world case studies where human factors led to significant risk failures

• Implement training, communication, and governance strategies to improve human risk management

• Use technology and analytics to monitor and assess human-driven risks effectively

Course Structure

• Section 1: Understanding Human Factors in Risk Management

• Section 2: Leadership and Organisational Culture in Human Risk Management

• Section 3: Common Human Risk Failures in Financial Services

• Section 4: Case Studies of Human Factors in Risk Management Failures

• Summary

• Knowledge Evaluation

Duration & CPD Hours

This course should take you between 60 and 90 minutes, depending on your pace of learning. Additionally, this course is accredited by The CPD Certification Service and carries 1.5 CPD hours.