KYC360 is delighted to announce enhancements to our modular screening solution, which makes up part of our award-winning Customer Lifecycle Management platform.
The new User Performance Dashboard will enable admins to understand trends and input a Service Level Agreement (SLA) for Sanctioned, PEP and Live AVM results. This allows admins to access and better understand the performance of staff at a glance. Here they will be able to see how many matches, by type, a user has dispositioned within a set time period set against their peers in the same handler group and/or business unit.
The new Matches Dashboard gives admin users a summary of all potential, flagged and discounted matches split by alert type. This enables them to provide operational and management information communications with easy access to data on alert counts over a period of time and enables them to quickly spot trends and themes of alert spikes and dispositioning matches. Admin users can create their own customised view of summary CS and AVM matches with a simple drop-down menu.
Overall, these enhancements further streamline the screening process, giving users easy access to visualised key information. This generates significant operational efficiencies, enabling users to comply and outperform with the end-to-end KYC360 Customer Lifecycle Management platform.