KYC360 is an award-winning RegTech. Our solutions enable customers to accelerate time to revenue and generate significant operational efficiencies without compromising compliance performance.
We operate a streamlined SaaS platform with modular Onboarding, Screening & pKYC solutions utilised by 1000 organisations globally across a number of verticals.
We are passionate about process optimisation in our solutions – because we know it appeals to many stakeholders, which is the best and most durable way to embed our financial crime prevention technology. We call this our ‘virtuous circle’ – customers get faster slicker processes, everyone gets less financial crime. We all win together.
Job Purpose
Reporting into the Director of Account Management, this individual will be responsible at an account level for a series of KYC360's most important and highest revenue customers, in addition to driving forward a number of strategic initiatives both within the account management function and across the wider organisation.
Main Responsibilities
- Quickly building strong, bilateral relationships between KYC360 and customer base
- Ensuring the retention of annual revenue from these customers through active ‘defense’ work
- Management of complex customer escalations in an objective, action orientated and transparent approach
- Proactively identifying and executing on upsell, uplift, cross sell opportunities into customer base through the pairing of active discovery of the problems KYC360’s customers are trying to solve, with a detailed understanding of KYC360 tech stack plus upcoming product roadmap
- Establishment of strong internal relationships with other functions within the organisation - i.e. product, sales, customer success, legal, finance to bring ‘whole system approach’ to Account Management
- Working with D.O.A/M to deliver on key strategic initiatives within the function such as transitioning customers to long term contracts and from On Prem to Cloud software
Knowledge, Skills and Experience
- Ability to engage and quickly build relationships internally and externally
- Present in an articulate and concise manner, from peers to C-suite audiences
- Understanding of the considerations and trade offs of complex situations, with an ability to guide senior leadership through them
- Be comfortable with context switching, managing competing priorities and switching between strategic initiatives and complex, detailed challenges
- Demonstrable leadership skills
- Promote and engender development of self and others in organisation
- Takes full accountability and ownership of work
- Comfortable taking on line management responsibilities
- Understanding of customer lifecycle and risk areas within this lifecycle
Previous Experience
- Critical: Experience in dealing with C-suite level stakeholders from a diverse range of backgrounds across multiple industries such as banking, gaming, law, finance
- Critical: Experience in account management/relationship manager role with a clear idea of what success in this role looks like
- Critical: Experience in a tech focussed organisation (SaaS desirable, scale up desirable)
- Desirable: Background in financial crime prevention/client onboarding with a network of contacts in this space
- Desirable: Experience in customer retention and marketing initiatives
- Desirable: Line management experience of multiple team members
Why work for KYC360?
We are on a mission to bear down on financial crime by offering solutions that create massive operational efficiencies. The net effect of what we do is hugely positive to businesses and society.
So, apart from the very generous base salary, bonus and benefits we also offer the opportunity to join an important mission.
For more information, or to apply, please contact careers@KYC360.com