KYC360 is an award-winning RegTech. Our solutions enable customers to accelerate time to revenue and generate significant operational efficiencies without compromising compliance performance.
We operate a streamlined SaaS platform with modular Onboarding, Screening & pKYC solutions utilised by 1000 organisations globally across a number of verticals.
We are passionate about process optimisation in our solutions – because we know it appeals to many stakeholders, which is the best and most durable way to embed our financial crime prevention technology. We call this our ‘virtuous circle’ – customers get faster slicker processes, everyone gets less financial crime. We all win together.
Job Purpose
We have an exciting new role available for an experienced Project Manager. The role is based in the UK, (at our Canary Wharf office). It is a hybrid role (minimum 2 days per week in the office).
The successful candidate will manage, plan and coordinate all aspects of Customer Success projects from initiation through to delivery.
The successful candidate will have:
- Initiative
- Excellent attention to detail
- Can do attitude
- Ability to work independently and understand when to escalate project issues internally
Main Responsibilities
Project Management
- Manage, plan and coordinate all aspects of Customer Success projects from initiation through to delivery.
- Manage project initiation activities including identifying contractual obligations, Customer requirements and goals, necessary contacts and access to existing information as needed.
- Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables.
- Proactively interact with dev, product, sales, Customer Success teams and other cross-functional teams to drive the success of projects.
- Manage project risks, issues/problems and activity progress to ensure project goals, such as deadlines, milestones, scope and quality are achieved.
- Assist with problem resolution or risk mitigation as needed.
- Conduct project closure activities to formalise and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
CS Operations
- Identify project management process gaps or areas for improvement. Proactively recommend and implement solutions.
- Ensure that organisation and processes are implemented and continually reviewed to accelerate time to value for KYC360 Customers while maintaining high Customer satisfaction levels.
- Analyse and assist with resource scheduling to maximise productivity of resources.
- Leverage data, metrics and insights to help build and strengthen the CS function.
- Contribute to initiatives to optimise Tools and Processes to increase efficiency across CS.
- Contribute to operational dashboards to track and monitor key CS metrics.
Knowledge, Skills and Experience
- 5 years' experience in implementing enterprise projects in a related industry
- Have Prince 2, Prince 2 Agile or related certification
- Customer facing, articulate and able to listen to the customer’s needs
- Able to work independently and understand when to escalate project issues internally
- Excellent communication skills
- Ability to build productive and positive relationships
- Agile thinking and problem solving skills
Why work for KYC360?
We are on a mission to bear down on financial crime by offering solutions that create massive operational efficiencies. The net effect of what we do is hugely positive to businesses and society.
So, apart from the very generous base salary, bonus and benefits we also offer the opportunity to join an important mission.
For more information, or to apply, please contact careers@KYC360.com