Play’n GO is a leading B2B online games provider. Based in Malta, they have developed many of the world’s leading casino games. Now with a portfolio of over 300 premium titles, Play’n GO deliver their games to remote gaming operators and resellers globally.
Play’n GO faces unique challenges in ensuring compliance with rigorous standards, especially concerning Know Your Customer (KYC) procedures. Their software, subjected to rigorous compliance processes, must adhere to regulations from various jurisdictions, including Sweden, the UK and Malta.
With an extensive background in banking and payments, industries well-versed in the intricacies of regulatory landscapes, Jurgen is tackling key business challenges in AML/CFT compliance. Supported by the company’s board and his team, he faces these challenges head-on, navigating a landscape where meeting compliance requirements and fostering innovation require thoughtful solutions.
The primary motivation for Play’n GO’s investment in KYC solutions was to add value to the business. A clean and well-documented operator portfolio, with thorough customer due diligence significantly enhances the company’s overall worth.
Play’n GO sought to automate their screening and onboarding processes, leading to the adoption of KYC360 solutions. Integration with their home-grown customer relationship management (CRM) system proved transformative in handling ongoing reviews, streamlining processes and ensuring a more efficient workflow.
The implementation journey involved overcoming challenges and ongoing collaboration with KYC360’s support team. Discussions with our experts contributed to refining the solution and adapting it to Play’n GO’s evolving needs.
Play’n GO envisions further enhancements, particularly in the area of life cycle management and is looking to facilitate ongoing updates without relying on manual intervention. Working with KYC360, this remains a key consideration for the future.
In his role as MLRO, Jurgen Pavanello recognises the importance of striking a balance between compliance requirements and business objectives for achieving success. Jurgen underscores the necessity for the compliance function to effectively communicate in a language comprehensible to senior management, advocating for the proactive promotion of compliance within the business.
He emphasises the transformation of compliance from being perceived as a burden to presenting it as an opportunity, highlighting that compliance professionals should also act as adept “salespersons” in conveying the strategic value of compliance to senior management. Jurgen asserts that for this shift to occur, compliance must be willing to take calculated risks to showcase its potential as a valuable opportunity.
In conclusion, the collaboration between Play’n GO and KYC360 has resulted in a significant transformation of their risk and compliance processes. The integration of KYC360 and Play’n GO’s CRM has not only addressed existing challenges but also positioned Play’n GO for future success in the dynamic gaming and gambling industry.
Reduce time to value, enhance customer experience and drive operational efficiencies with solutions designed by industry experts. Transform your compliance processes into a competitive advantage with KYC360’s award-winning technology. KYC360’s suite of Customer Lifecycle Management software solutions is designed to transform your business processes enabling you to outperform commercially through operational efficiency gains and superior CX whilst remaining fully compliant with evolving regulatory standards. Consolidate your system stack and data vendor relationships with one platform to cover all Onboarding, pKYC and Screening tasks featuring pre-integrated data sources under a single license agreement. Architected for rapid deployment with guaranteed rapid ROI the KYC360 end-to-end no-code SaaS platform is flexible, fully configurable and modular so that you option and pay only for the functionality you need.
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